Privacy Policy

Last updated: 24 May 2025

This Privacy Policy outlines how Coobee, a registered business in Australia ("Coobee", "we", "us", or "our") collects, uses, maintains, discloses, and protects the personal information of individuals ("you", "your", or "users") who access, use, or engage with our website www.coobee.com.au, our products and services (collectively, the "Services"). This Privacy Policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant Australian laws. Where applicable, we also align with global standards including the General Data Protection Regulation (GDPR).

By using the Site and Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time, without prior notice, to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any modifications constitutes your acceptance of the revised terms. Where changes materially affect your rights or how we handle your personal data, we will make reasonable efforts to bring them to your attention (for example, via a notice on our website). However, we are not obligated to proactively notify users of non-material changes.

If you do not agree to the updated policy, you should discontinue use of the Services.

2. Information We Collect

a. Information You Provide Directly:

  • Identifiers such as your full name, email address, phone number, and postal/billing address
  • Order and transaction information, including purchased products, delivery preferences, and payment method details (excluding full credit card numbers)
  • Account details if you create one (e.g., username, password)
  • Communications sent to us, including customer support queries and reviews

b. Automatically Collected Data ("Usage Data") We automatically collect data such as:

  • IP address, browser type, device information, operating system
  • Pages viewed, time spent, and interactions on our Site
  • Referrer information, geolocation, and log data

c. Information from Third Parties: We may collect information from trusted third-party sources:

  • Shopify Inc., which hosts our e-commerce platform and processes transactions
  • Analytics providers (e.g., Google Analytics)
  • Marketing platforms, advertising networks, and social media integrations

3. Legal Grounds for Processing Personal Information

We process personal data under the following lawful bases:

  • Performance of a contract – to fulfill transactions and provide the Services
  • Consent – where you’ve explicitly agreed (e.g., marketing communications)
  • Legal obligations – to comply with applicable laws
  • Legitimate interests – to improve our services, prevent fraud, and ensure platform security

4. Use of Your Personal Information

We use your personal information to:

  • Process and fulfill your orders and payments
  • Deliver products, manage returns, and provide customer support
  • Operate, maintain, and improve the Site and Services
  • Manage your account preferences
  • Send updates, transactional and promotional emails (with opt-out options)
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with legal and regulatory obligations

We do not use your personal data for automated decision-making that significantly affects you without human involvement.

5. Shopify’s Role and Responsibility

Our Site and online store are hosted by Shopify Inc., which acts as our data processor and sub-processor in some cases. Shopify’s infrastructure stores and processes your data securely in accordance with its own legal obligations under privacy regulations, including Australian and international data protection laws.

Shopify is responsible for encrypting payment information, managing order data, and maintaining compliance with PCI DSS standards. When you make a purchase, your data may be processed by Shopify and their affiliated service providers across secure international servers.

Learn more: Shopify Privacy Policy and Shopify Terms of Service

By continuing to use our Services, you acknowledge and agree to Shopify’s terms and data handling practices.

6. Cookies and Tracking Technologies

We use cookies, pixels, tags, and local storage to enhance user experience, perform analytics, and serve relevant ads. These may collect information such as browsing behavior, login status, and referral tracking.

You may control or disable cookies via your browser settings. However, some features of the Site may not function properly if cookies are disabled.

To review Shopify’s cookie practices, visit: Shopify Cookies Policy

7. Disclosure of Your Personal Information

We may share your information only when necessary for legitimate purposes:

  • With Shopify, payment gateways, and delivery partners to fulfill orders
  • With email platforms and marketing providers to send communications
  • With professional service providers (e.g., lawyers, accountants, IT security firms)
  • With government or regulatory authorities when legally required
  • During business transfers such as mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information for monetary gain. All third parties are contractually obligated to handle your data lawfully and securely.

8. Data Security and Retention

We implement industry-standard security measures to protect your data, including firewalls, encryption, secure access protocols, and intrusion detection systems. While we strive to safeguard your information, no system is 100% secure.

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Satisfy legal, regulatory, tax, and accounting requirements
  • Resolve disputes and enforce agreements

When data is no longer required, we take reasonable steps to de-identify or securely destroy it.

9. Your Rights and Choices

You may, subject to applicable laws:

  • Request access to your personal data
  • Request correction or updates to your data
  • Request deletion of your personal data
  • Withdraw consent to direct marketing
  • Object to certain processing activities

To exercise your rights, contact us at: store.coobee@gmail.com. We may request proof of identity before processing your request.

10. Children’s Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect data from children. If you believe we have done so inadvertently, please contact us immediately so we can delete the data.

11. International Data Transfers

Your data may be transferred and stored outside of Australia, including in Canada, the United States, or the European Union, where Shopify and third-party providers operate. We ensure these transfers are subject to appropriate safeguards, such as contractual clauses or adequacy decisions.

By using the Site, you consent to such international transfers.

12. Complaints and Dispute Resolution

If you believe we have breached your privacy rights, please contact us first so we can address your concerns:

Email: store.coobee@gmail.com Website: www.coobee.com.au

This Privacy Policy is a legally binding agreement and is governed by the laws of New South Wales and the Commonwealth of Australia.

Use of our Services implies that you have read, understood, and agreed to all provisions within this Privacy Policy.