Terms & Conditions (T&C)

Last updated: 24 May 2025

Welcome to Coobee, a registered business in Australia (“Coobee”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.coobee.com.au, and any services, content, or products provided by us (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be legally bound by these Terms. If you do not agree to these Terms, you may not use our Services.

1. Eligibility
To use our Services, you must be at least 18 years of age and capable of entering into legally binding contracts. By using our Services, you represent and warrant that you meet these requirements.

2. Use of Our Services
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Site in any way that violates applicable laws or regulations

  • Attempt to gain unauthorised access to any part of the Site or Services

  • Transmit any malware, viruses, or other harmful code

  • Engage in any activity that interferes with or disrupts the integrity or performance of our Services

3. Orders and Payment
All purchases made via our Site are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our sole discretion. Prices are listed in Australian dollars (AUD) and include GST unless otherwise stated.

Payments are processed securely through Shopify Inc. and its integrated payment gateways. By submitting payment, you authorise us and our payment processors to charge the specified amount. We do not store full credit card information.

4. Shipping and Delivery
Shipping times and fees are outlined on our website. We are not responsible for delays caused by third-party couriers. Title and risk of loss pass to you upon delivery.

5. Returns and Refunds
Our Returns and Refunds Policy, available on our website, governs the process for returning products and seeking refunds. You agree to be bound by this policy when purchasing from us.

6. Intellectual Property
All content on our Site—including text, images, product descriptions, logos, videos, and trademarks—is the property of Coobee or its licensors. You may not use, reproduce, modify, or distribute any content without our express written permission.

7. Third-Party Services
We use third-party platforms such as Shopify to host our store and process orders. You acknowledge and agree to be bound by Shopify’s Terms of Service and Privacy Policy. We are not responsible for the performance or data handling of these third parties.

8. Disclaimers
Our Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law:

  • We make no warranties or representations about the accuracy or completeness of content

  • We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement

  • We are not liable for any damages resulting from your use or inability to use the Services

9. Limitation of Liability
To the extent permitted by law, Coobee and its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Services. Where liability cannot be excluded, it is limited to the re-supply of Services or the cost of resupply.

10. Indemnification
You agree to indemnify, defend, and hold harmless Coobee and its affiliates, officers, employees, and agents from any claims, liabilities, damages, costs, and expenses (including legal fees) arising from your breach of these Terms or misuse of the Services.

11. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our Services, you consent to our data handling practices.

12. Termination
We may suspend or terminate your access to our Services at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to us or other users.

13. Governing Law and Jurisdiction
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. Any disputes will be resolved in the courts of New South Wales.

14. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.

15. Contact Information
For questions or concerns about these Terms, please contact us at:

Email: store.coobee@gmail.com
Website: www.coobee.com.au

Use of our Services implies you have read, understood, and agreed to all provisions of these Terms and Conditions.